Welcome to the Cottage Surgery,
Situated in the heart of Charnwood Forest in the beautiful village of Woodhouse Eaves.
Our Philosophy
The Cottage Surgery provides medical care for the people of Charnwood Forest and its surrounding villages.
Our aim is to provide you with high quality service in a timely manner.
GUIDANCE ON THE USE OF FACE COVERINGS IN GENERAL PRACTICE AFTER 19TH JULY 2021
From the 19th of July, we would respectfully request that anyone entering the Banks Surgery continue to wear a face covering. In accordance with guidance on Infection, Prevention and Control (IPC) our staff will still use masks as we continue to see vulnerable and at risk patients within a clinical setting.
We have a Duty of Care for patients and staff and will continue to protect everyone in the most effective way that we can.
GP SURVEY 2021
GP Patient Survey Results 2021
https://gp-patient.co.uk/report?w=1&practicecode=Y00252
https://gp-patient.co.uk/PatientExperiences?practicecode=Y00252
CCG-Wide Protected Learning Time Event - TBA
Coronavirus (COVID-19 guidance)
YOU MUST WEAR A FACE COVERING WHEN ENTERING THE SURGERY.
If you have symptoms of coronavirus:
A high temperature
A new continuous cough
A loss of, or change to, sense of smell or taste
Book at test:
https://www.gov.uk/get-coronavirus-test
Visit NHS.UK for more information
Changes to prescribing for medicines which you can buy over the counter
From April 2019, GPs are no longer routinely providing prescriptions for medications and treatments which can be bought over the counter at pharmacies and supermarkets. This means that GPs, nurses and pharmacists will not usually prescribe certain medicines for minor health concerns and patients will be asked to purchase them from pharmacies or supermarkets instead. To read more, please click here.
Changes to Repeat Prescription ordering from June 30th
What is changing?
The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through The Cottage Surgery, and not your high street or internet pharmacy or appliance contractor.
What is not changing?
If you already order repeat prescriptions directly through your GP practice this change will not affect you. When you order your repeat prescription directly through the Surgery, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.
How do I order my prescription through my GP practice?
You can order repeat prescriptions through The Cottage Surgery online, by phone, post or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.
Find out more on the West Leicestershire CCG website.
Extended Access Appointments:
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire from the 1st of October 2018.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and will not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Primary Care Networks
(PCNs)
From 1st July 2019, GP practices began working in groups with other GP practices in the local area, as well as other health, social care and voluntary sector organisations.
These groups are known as primary care network. Together they decide what services they are to provide for their local patients to prevent and manage ill-health.
Sometimes a member of the practice team may work for all of the practices in the network.
There may also be times when you receive your appointment in one of the other practices in your network - particularly if you have a non-urgent need or that practices specialises in an area of care you need.
The Cottage Surgery is a member of the Soar Valley PCN. We are working closely with surgeries within our PCN to provide our patients with extended hours access appointments.
For further information click on the following link:
https://www.westleicestershireccg.nhs.uk/your-ccg
Patient Participation Group Meeting:
Please click here to read the minutes from our last Patient Participation Group meeting
eConsult with your GP/Practice Team now at The Cottage Surgery
You can eConsult with your own GP at your own convenience, advise them of your condition and they will get back to you before the end of the next working day. Please note that GP/Nurse appointments cannot be requested via the eConsult Service, if you wish to book an appointment online, please see reception where you will be given your log-in details for Online Services.
Please click here or on the image above to access the eConsult service
You can also watch the video below that explains what eConsult is all about...
Accessible Information Standards
This is a new standard being introduced by NHS England which has been developed to support the Equality Act.
The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.
This does not apply to:
- Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
- Foreign language translation
- People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.
For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.
Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.
What is included in the standard?
- Ask people if they have any information or communication needs and find out what they are
- Record those needs
- Highlight in the patient records what the needs are and how they should be met
- Share these needs with other NHS adult social care providers with their consent.
- Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.
More information about the standard can be found at www.england.nhs.uk/accessibleinfo
Please inform Reception if the above applies to you.
Disabled Access
The doctors' and nurses' consulting rooms and a toilet suitable for all patients are located on the ground floor. A hearing loop system is in place.
Care Planning
West Leicestershire CCG have developed a very useful information leaflet which describes how individual care plans can help to avoid hospital admissions. We have not yet received a supply of hard-copies of these leaflets, but please feel free to download a copy here...
Care Plan Leaflet
NHS 111
We would like to make you aware that NHS 111 is the new number to call when our Surgery is closed, and you require medical attention. The NHS 111 Service will direct you to the most appropriate service to cater to your needs. Simply dial 111 from your telephone and you will be connected. Please note that 111 will replace NHS Direct and the Out of Hours team are no longer accepting calls unless directed via NHS 111.
Online Appointments
You can now pre-book telephone call back slots with the GP, please follow this link http://www.thecottagesurgery.co.uk/info.aspx?p=6
"Friends of the Cottage Surgery," Patient Reference Group
Our Patient Reference Group “The Friends of the Cottage Surgery” is made up of patient volunteers who meet regularly and are involved in making a positive contribution to the services and facilities offered by the surgery to patients - please follow the link http://www.thecottagesurgery.co.uk/ppg.aspx to find out further information and to view our latest PRG Meeting Minutes.
Sharing Electronic Health Care Records
Our Practice Leaflet...
Ebola - Advice and Information...
Please see attached
(Site updated 16/07/2021)