Welcome to the Cottage Surgery, home of the 'Doctor First' System
The Cottage Surgery is situated in the heart of Charnwood Forest in the beautiful village of Woodhouse Eaves. We provide medical care for the people of Charnwood Forest and its surrounding villages. Our aim is to provide you with high quality service in a timely manner.
GP Survey Results 2024 - Ranked No.1
The Cottage Surgery is the highest ranked surgery in Leicestershire and ranked 124 out of 6,418 practices across England, with 98% of our patients having an overall good experience. The survey is sent out to more than two million people across the UK and covers everything from, the trust patients have in their doctor, to the attitude of reception staff and how easy it is to get an appointment.
Following this, our achievement has been recognised by the Chief Medical Officer of the ICB (Integrated Care Board), along with the other Top Ten performing practices within Leicester, Leicestershire & Rutland Top 10 Performing Practices Certificate 2024
Patient Feedback
We regularly ask patients for feedback on our services, we do this using the 'Friends & Family Test'. We now share the results of these test surveys on our website, by the use of 'You said...We did' updates, to keep you informed of our improvements.
You said when you saw a clinician, you were happy with the care and attention you received from them
We are working with our primary care colleagues within our Primary Care Network (PCN) to sustain services locally, and when possible to do so, to increase services. Our largest change over recent years has been to increase the range and number of health care workers that you can now access appointments with, these include:
-Pharmacists including the new Pharmacy First Scheme
-Pharmacy technicians
-Physicians Associates
-Paramedics
-Social Prescriber Link Workers
-Mental Health Practitioners
-Occupational Therapist
-First Contact Physiotherapists
By including these new workers, your core primary care team remain available to see patients with complex health care needs/ with long term conditions/ to offer more local services to you, to meet the growing needs of our ageing population year on year.
Primary Care Networks
(PCNs)
From 1st July 2019, GP practices began working in groups with other GP practices in the local area, as well as other health, social care and voluntary sector organisations.
These groups are known as primary care network. Together they decide what services they are to provide for their local patients to prevent and manage ill-health.
Sometimes a member of the practice team may work for all of the practices in the network.
There may also be times when you receive your appointment in one of the other practices in your network - particularly if you have a non-urgent need or that practices specialises in an area of care you need.
The Cottage Surgery is a member of the Soar Valley PCN. We are working closely with surgeries within our PCN to provide our patients with extended hours access appointments.
For further information click on the following link:
https://www.england.nhs.uk/primary-care/primary-care-networks/
Accessible Information Standards
This is a new standard being introduced by NHS England which has been developed to support the Equality Act.
The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.
This does not apply to:
- Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
- Foreign language translation
- People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.
For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.
Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.
What is included in the standard?
- Ask people if they have any information or communication needs and find out what they are
- Record those needs
- Highlight in the patient records what the needs are and how they should be met
- Share these needs with other NHS adult social care providers with their consent.
- Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.
More information about the standard can be found at www.england.nhs.uk/accessibleinfo
Please inform reception if the above applies to you.
Disabled Access
The doctors' and nurses' consulting rooms and a toilet suitable for all patients are located on the ground floor. A hearing loop system is in place.
(Site updated 14/10/2024)