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Online Services

PLEASE NOTE: Repeat prescriptions and on-line appointment booking has changed.  From January 2018 onwards you will no longer be able to order prescriptions via the practice website.  You must instead register for access to on-line services at reception.  You will be given a link to the new website and also your user details to get you logged in and set up.  

Not only will you be able to order your repeat prescriptions via a secure connection but you will also be able to access all on-line services including appointment booking.

Please contact the Surgery if you require any additional information on: 01509 890 747

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Welcome to the Cottage Surgery,

home of the ABCD of Access Solutions and Doctor First

Situated in the heart of Charnwood Forest in the beautiful village of Woodhouse Eaves. 

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Our Philosophy

The Cottage Surgery provides medical care for the people of Charnwood Forest and its surrounding villages.

Our aim is to provide you with high quality service in a timely manner.

Roadworks - Main Street, Woodhouse Eaves

Local residents will be aware of the roadworks on Main Street in Woodhouse Eaves.  These works are scheduled to continue for four weeks from the 7th of August, during which time, access to the Surgery will be restricted.  Please follow diversions and plan extra time for your journey if you are attending for an appointment.  Please follow the link to the Woodhouse Parish Council website for further information.

Changes to prescribing for medicines which you can buy over the counter

From April 2019, GPs are no longer routinely providing prescriptions for medications and treatments which can be bought over the counter at pharmacies and supermarkets.  This means that GPs, nurses and pharmacists will not usually prescribe certain medicines for minor health concerns and patients will be asked to purchase them from pharmacies or supermarkets instead.  To read more, please click here.

Changes to Repeat Prescription ordering from June 30th

What is changing?

The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through The Cottage Surgery, and not your high street or internet pharmacy or appliance contractor.

What is not changing?

If you already order repeat prescriptions directly through your GP practice this change will not affect you. When you order your repeat prescription directly through the Surgery, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.

How do I order my prescription through my GP practice?

You can order repeat prescriptions through The Cottage Surgery online, by phone, post or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.
Find out more on the West Leicestershire CCG website.

Extended Access Appointments:

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire from the 1st of October 2018.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and will not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

 

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

 

If you would like to know more please speak to a member of practice staff.

Patient Participation Group Meeting:

Please click here to read the minutes from our last Patient Participation Group meeting

eConsult with your GP/Practice Team now at The Cottage Surgery

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You can eConsult with your own GP at your own convenience, advise them of your condition and they will get back to you before the end of the next working day.Please note that GP/Nurse appointments cannot be requested via the eConsult Service, if you wish to book an appointment online, please see reception where you will be given your log-in details for Online Services.

Please click here or on the image above to access the eConsult service

You can also watch the video below that explains what eConsult is all about...

Annual Flu Vaccinations

We are pleased to announce that we are now offering at risk patients the annual flu vaccination.  You should call us to book an appointment for the flu jab if you’re 65 or over, or if you have any of the following problems (however old you are):

  • a serious heart complaint
  • a chest complaint or breathing difficulties, including asthma, bronchitis and emphysema
  • serious kidney disease
  • diabetes
  • lowered immunity due to disease or treatment such as steroid medication or cancer treatment
  • if you have had a stroke or a transient ischaemic attack (TIA)
  • if you have a problem with your spleen or you have had your spleen removed

We can offer appointments for a flu jab in various clinics throughout the week, both early mornings and evenings. If you would like to book an appointment, or if you are unsure if you are eligible or not, please contact our reception team on 01509 890 747.  For additional information on the flu campaign for both adults and children, please use the following link to NHS Choices: http://www.nhs.uk/Livewell/winterhealth/Pages/Fluandthefluvaccine.aspx

Accessible Information Standards

This is a new standard being introduced by NHS England which has been developed to support the Equality Act.

The purpose of the standard is to make sure that people with a disability, impairment or sensory loss have access to information that they can understand and get any communication support they might need. This also applies to parents and carers of these people.

This does not apply to:

  1. Patients who prefer to get their information in other formats that do not have a disability or sensory loss.
  2. Foreign language translation
  3. People who have difficulty reading or understanding information for reasons other than a disability, impairment or sensory loss for example due to low literacy or a learning difficulty like dyslexia as distinct from a learning disability.

For example they might need their information in a format other than standard printed letters; such as braille, easy read, via email etc.

Also they may need help with communication through use of a British Sign Language (BSL) interpreter, deafblind manual interpreter, an advocate etc.

What is included in the standard?

  1. Ask people if they have any information or communication needs and find out what they are
  2. Record those needs
  3. Highlight in the patient records what the needs are and how they should be met
  4. Share these needs with other NHS adult social care providers with their consent.
  5. Make sure that they receive information in a way that meets their needs and that they get any communication support that they need.

More information about the standard can be found at www.england.nhs.uk/accessibleinfo 

Please inform Reception if the above applies to you.

Disabled Access

The doctors' and nurses' consulting rooms and a toilet suitable for all patients are located on the ground floor. A hearing loop system is in place.

Care Planning

West Leicestershire CCG have developed a very useful information leaflet which describes how individual care plans can help to avoid hospital admissions.  We have not yet received a supply of hard-copies of these leaflets, but please feel free to download a copy here...

Care Plan Leaflet

NHS 111

We would like to make you aware that NHS 111 is the new number to call when our Surgery is closed, and you require medical attention.  The NHS 111 Service will direct you to the most appropriate service to cater to your needs.  Simply dial 111 from your telephone and you will be connected.  Please note that 111 will replace NHS Direct and the Out of Hours team are no longer accepting calls unless directed via NHS 111.

Online Appointments

You can now pre-book telephone call back slots with the GP, please follow this link http://www.thecottagesurgery.co.uk/info.aspx?p=6

"Friends of the Cottage Surgery," Patient Reference Group

Our Patient Reference Group “The Friends of the Cottage Surgery” is made up of patient volunteers who meet regularly and are involved in making a positive contribution to the services and facilities offered by the surgery to patients - please follow the link http://www.thecottagesurgery.co.uk/ppg.aspx to find out further information and to view our latest PRG Meeting Minutes.

Sharing Electronic Health Care Records

"Summary Care Records are being introduced to improve the safety and quality of patient care. Because the Summary Care Record is an electronic record, it will give healthcare staff faster, easier access to essential information about you, and help to give you safe treatment during an emergency or when your GP surgery is closed."  For more information please use the following link  http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/servicedescription.aspx and there is also a very handy document here: 4628_west_leics_health_records_A5_4pp.pdf

Our Practice Leaflet...

You can now view our Practice Leaflet online.  Please click the following link: http://www.thecottagesurgery.co.uk/info.aspx?p=8  

Ebola - Advice and Information...

Please see attached

(Site updated 25/11/2019)

Contact Details

The Cottage Surgery

Contact Telephone

01509 890747
NHS 111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website